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Training Your…

Global Service Network
Delivering comprehensive service training to a global service network is an enormous and expensive task. The problem is exasperated when the need to do so is linked to a product roll-out on a global scale. Many manufacturers attempt to accomplish the task by flying their technical trainers into the regions where they conduct training schools. This presents many problems and ongoing expenses, especially with regard to issues such as language barriers, technician turnover, updates to products, consistency/quality of the training, and the timeline required to travel to and train a global service network.

PrimeU247 provides manufacturers with the ability to develop custom 3D-animated, simulator-based interactive training modules that is not only more effective than traditional instructor-led classroom training in terms of achieving long-term learning gains (see Advantages of e-Learning page), but is also far more efficient and economical.

Delivering world-class service training through the PrimeU247 learning management platform not only provides you with the ability to instantly train your entire global service network, but equally important, provides you with the management tools needed to track every student/technician who has enrolled in and completed your training, assess their competency of the material through a Final Exam, and maintain an ongoing technical dialogue with all students who have enrolled in the product course through the online Study Group created for that course.    

PrimeU247 provides manufacturers with the opportunity to change technician training from an “event” to an ongoing process of classroom communication on a global scale.

 

Sales & Distribution Network
Providing your global sales and distribution network with the knowledge resources they need to recall important product information on a sale call is a daunting challenge for every manufacturer. Training your reps how to properly specify your products and sell the unique value-added benefits that differentiate your brand are critical to securing not only higher margins on your products, but even more so protecting the value of your brand. It’s not rocket-science – both the reps and the factory benefit monetarily from selling your products at the target price points. But the factory loses significantly on both the monetary and brand valuation front when their products are improperly specified for a customer’s requirements and/or sold at the lowest possible price.

PrimeU247 works with manufacturer’s to develop and deliver 3D-animated, simulator-based interactive sales training modules that provide reps with the knowledge resources they need to properly specific and sell the OEM’s products. Simulator-based interactive training techniques provide a kinesthetic learning experience that enhances long-term learning gains and recall of the course content. Recall of this information on a sales call is critical for a rep to demonstrate competence of the product. Unfortunately, without the ability to recall critical product information it’s difficult to sell the value of a product, which only leaves the default of selling at the brand-killing lowest price.

PrimeU247 not only provides manufacturers with the ability to develop and deliver product training across their entire global sales network that is accessible anytime, anywhere a rep needs it, but also the training management tools to verify which training courses a rep has completed and the competency level they achieved on the final exam for the course.

 

Customers / Operator’s
The two most critical factors of premature equipment failure are improper installation of the equipment, and improper operating and maintenance of the equipment by end-users. By providing end-user customers with a robust interactive training module on your product means that critical information for the safe and proper operation and maintenance of your products will never be overlooked or miscommunicated. The traditional method of end-user training is based on one person explaining to another person who then explains to another person (and so on down the line) how to properly operate and perform important preventive maintenance procedures on the equipment. Unfortunately, this process of communication is the fertile soil for escalated warranty costs, customer dissatisfaction, and the erosion of brand value… all of which have nothing to do with the quality of the product.

PrimeU247 provides equipment manufacturers with the ability to develop custom 3D-animated, simulator-based interactive product training that can be delivered directly to each individual person who will be operating and maintaining their products, assuring that critical information on the safe and proper operation and maintenance of your products are never overlooked or miscommunicated. That’s a true value-added proposition for your products.

 

Human Resources / Employees
In a knowledge economy, nothing is more critical to the success of your company than the intellectual capital of your employees. Providing employees with training resources that will effectively communicate the values of your organization, the proper processes and procedures for manufacturing and supporting your products on a global scale, and the opportunity for each employee to experience personal and professional growth are all critical factors for the future success of your company.

PrimeU247 is a one-of-a-kind learning management platform for delivering and tracking the learning requirements of every employee across your organization – whether they are located in a single facility or geographically dispersed across multiple facilities around the globe.

PrimeU247 offers a unique learning environment that provides employees with community-based learning resources in Professional Groups and Study Groups that facilitate the cross-pollination of ideas and knowledge across industry boundaries. These groups are the fertile soil for Blue Ocean Strategies.

At PrimeU247 we can work with you to develop custom training programs for your organization, in addition to providing your employee’s access to a Course Catalog with hundreds of professional development courses across a wide range of topics such as accounting, customer service, general business skills, manufacturing, product management, purchasing, and sales to name just a few.